A growing organisation in the Darley Dale area are seeking a confident and detail-driven Customer Relations Administrator to join their busy and supportive team. This role is ideal for someone with strong administrative experience who thrives in a fast-paced environment, enjoys delivering customer service, and takes pride in maintaining efficient and organised business operations.

You will play a key part in ensuring the smooth running of day-to-day processes, supporting report quality assurance, managing complex schedules, and acting as a professional and approachable point of contact for both customers and internal teams.

Roles & Responsibilities

• Provide comprehensive administrative support to the wider team and management
• Review and quality-check assessment reports and documentation to ensure accuracy and consistency
• Manage busy staff diaries, coordinating customer appointments and scheduling effectively
• Handle incoming calls and enquiries with confidence and a professional manner
• Liaise with internal colleagues and external clients, managing your own portfolio of customers and ensuring timely updates and follow-ups
• Maintain confidentiality at all times and ensure compliance with data protection standards
• Support team projects, audits and ad-hoc administrative tasks as needed

Skills & Experience

• Prior experience in an administrative or office-based support role
• Written and verbal communication skills
• Confident, clear and professional telephone manner
• Organisational and time management abilities
• High level of attention to detail, particularly when reviewing reports or written documentation
• Ability to prioritise workload effectively and work both independently and as part of a team
• Proficient in Microsoft Office and comfortable using CRM or scheduling software

What’s on Offer

• 25 days annual leave (plus public holidays)
• Company pension scheme
• Additional day off for your birthday
• Private healthcare package following successful probation

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday 9am – 5pm

Salary: £12.21 Per Hour D.O.E + Holiday Pay

Location: Matlock, Derbyshire

Job Type: Temp to Perm

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.