Express Recruitment are delighted be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Nottingham.

The department has had continuous growth due to a new recent public service contract and a leading healthcare provider which in return offers the opportunity of progression and longevity in a permanent role with fantastic benefits.

The ideal candidate will have previous phone-based customer service experience within a very busy contact centre or medical service environment where they have administrated high volumes of calls and interactions with patients.

If you are reliable, hardworking and can deliver an exceptional level of support over the phone for patients then please apply with your most recent relevant work experience.

Start date for the role is 7^h July 2025 and we are looking for 6 candidates. The role has working hours of Monday – Friday, working a shift of 8am-4pm, 9am-5pm, 10-6 with the later shift 12-8 allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, this will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.

There is a great range of benefits, including 25 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews as well as a yearly bonus and rewards discounts off retail outlets.

Hybrid working will be offered on a successful training period where attendance and behaviours will be monitored.

Roles & Responsibilities

• Answer inbound telephone calls, emails, and live chat queries
• Process patient sensitive data and ensuring accuracy
• Discuss patient requirements, provide advice and guidance
• Provide information to patients about the service
• Update a bespoke customer CRM with confidential information

Skills & Experience

• Previous customer service experience preferred
• Polite and professional telephone manner essential
• Able to prioritise workloads
• Strong IT skills to include MS Office essential
• Fast and accurate data entry skills
• Minimum of 1 year in a similar position

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday – Sunday Shifts

Salary: Up to c£25,000 per annum D.O.E

Location: Nottingham, Nottinghamshire

Job Type: Full Time, Hybrid, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.