Express Recruitment are delighted to be working in partnership with a well-established and growing organisation based in Nottingham as they look to recruit a Customer Support Coordinator to join their friendly and fast-paced Customer Service team.

You will play a key role in delivering exceptional customer service, acting as a central point of contact for customers, suppliers and engineers. This role will involve managing inbound and outbound communications, coordinating service and maintenance jobs, raising invoices and supporting key client accounts all within a busy operational environment.

This is an excellent opportunity to join a thriving business offering a stable, full-time and office-based role. In return for your commitment, they are offering a salary from £28,000 per annum alongside a supportive team environment, structured processes and the opportunity to develop within a growing organisation.

Roles & Responsibilities

• Handle inbound and outbound calls from customers, suppliers and engineers
• Coordinate servicing and maintenance jobs, allocating work to engineers
• Raise invoices and issue relevant documentation to customers
• Manage allocated key accounts including reporting, queries and administration
• Build strong relationships with customers and internal teams to understand service needs

Skills & Experience

• Previous experience in a customer service role, ideally within an office based role * Strong multitasking skills with the ability to manage and prioritise workload effectively
• Confident IT user comfortable working across multiple systems
• Excellent verbal and written communication skills
• Organised, process-driven and customer-focused approach

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, Full Time (8:00am to 4:00pm or 9:00am to 5:00pm)

Salary: From £28,000 per annum D.O.E

Location: Nottingham, Nottinghamshire (Office-Based)

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.