Express Recruitment are delighted to be working in partnership with an established but expanding business in their search for a German Speaking Customer Service Advisor to join their dedicated Customer Care team.

The successful candidate will be fluent in both written and spoken German and will take responsibility for providing high-quality support to customers across phone and email channels. This is an opportunity to join a company renowned for exceptional service and a friendly, collaborative working environment.

Roles & Responsibilities

• Act as the first point of contact for inbound and outbound calls and email communications
• Provide customers with comprehensive information about the company’s products and services
• Process customer orders, exchanges and returns accurately and promptly
• Set up and manage new customer accounts and maintain existing ones
• Undertake active debt management and credit control activities
• Cancel orders listed on the suspended order report
• Input cheque orders and prepare letters for dispatch
• Support warehouse operations by processing returns and handling coupon exchanges that cannot be completed in the warehouse

Skills & Experience

• Fluent in German (spoken and written)
• Communication skills, with the ability to build rapport with customers and colleagues
• Previous experience in a contact centre or customer service role (desirable)
• Attention to detail and ability to work efficiently under pressure
• Confident using computer systems and managing multiple tasks simultaneously

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday

Salary: c£25,000 Per Annum D.O.E

Location: Leicester, Leicestershire

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.