Express Recruitment are delighted to be supporting an NHS-focused organisation in their search for an experienced Bookings Coordinator to join their team on a fully remote fixed-term contract for an initial 2 to 3 months.

This is a patient-facing administrative role ideal for someone with secondary care experience although candidates with primary care experience will also be considered. The successful candidate will play a key role in managing clinic bookings, supporting waiting lists and ensuring patients are scheduled efficiently including short-notice appointments and cancellations.

In return for your commitment you can expect a competitive hourly rate of £20 per hour, flexible working and the opportunity to work fully remotely. The role involves working Monday to Friday 9:00am to 5:00pm dependent on waiting list demand.

Roles & Responsibilities

• Contact patients via phone to book appointments for clinics
• Manage and maintain clinic waiting lists effectively
• Book short-notice appointments and manage cancellations
• Backfill cancelled clinics to maximise clinic utilisation
• Remind patients of upcoming clinic appointments
• Accurately schedule and update appointments using clinical systems
• Confidently use medical terminology and acronyms when liaising with patients and clinical teams
• Deliver a high standard of patient care and customer service at all times

Skills & Experience

• Previous experience within secondary care is highly desirable
• Experience within primary care will also be considered
• Strong administrative and organisational skills
• Confident communicator comfortable speaking with patients over the phone
• Working knowledge of medical terminology and clinical acronyms
• Ability to manage high volumes of bookings and competing priorities
• Self-motivated and able to work independently in a fully remote environment

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: 9:00am to 5:00pm (Working 3 to 4 days per week but must be available Monday to Friday)

Salary: £20 per hour D.O.E

Location: Fully Remote

Job Type: Fixed Term Contract (2 to 3 months)

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.