Express Recruitment are extremely proud to be working with a growing business, who believe in providing exceptional services and truly make a difference to their own service users. Our client is looking for a professional Customer Service Advisor to join their friendly team. The role provides great variety, with a mixture of telephone and digital queries for the role-holder to resolve.

Our client has a small, fully office-based team of c20 individuals to the south of Sheffield, not within the City Centre, so please only apply for this opportunity if you are prepared to work in the office full-time. The hours provide the opportunity to work sociable hours of either 8-4, 9-5 or 10-6 Monday to Friday with the expectation that individuals work around 1 in 4 Saturdays. Parking is free and on-site.

Roles & Responsibilities

• Provide first class customer service to vulnerable customers
• Take ownership of calls, from initial contact through to resolution
• Offer advice and guidance to customers who have experienced problems
• Use a bespoke services to enter information relevant to resolution
• Identify the most appropriate solution to customer’s queries

Skills & Experience

• Able to deal with various customers
• Previous experience in a contact centre environment essential
• Friendly and outgoing personality
• Previous experience of delivering customer service to a high standard
• Able to handle queries from a variety of customers

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, 42.5 hours per week, shifts between 8am-6pm with 1 in 4 Saturdays (9-4)

Salary: 12.21 Per Hour DOE

Location: South Sheffield

Duration: Temp to Perm subject to 12 week Temporary basis

If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.