IT Support Engineer

  • Location:
    Ilkeston, Derbyshire Ilkeston, Derbyshire Ilkeston, Derbyshire Ilkeston, Derbyshire
  • Salary:
    c£30,000 / per annum D.O.E
  • Posted:
    1 month ago
  • Category:
    Tech & IT Jobs
  • Deadline:
    April 8, 2025

Express Recruitment are proud to be working on behalf of a rapidly growing Midlands-based Managed Service Provider, who due to continued success and ongoing expansion, are currently seeking a technically astute and customer focused IT Support Engineer to join their technical team.

In return, the successful candidate can expect to receive a competitive salary of up to c£30,000, plus additional employee benefits.

Roles & Responsibilities

  • Provide 1st, 2nd and occasionally 3rd line technical support to customers (both remotely and face-to-face), including occasionally travelling to different sites across Derbyshire/Nottinghamshire
  • Provide frequent feedback and updates to customers regarding their issues and requests
  • Record all actions, communications, and updates on the internal ticketing system – supporting tickets throughout their lifecycle
  • Manage IT assets such as laptops/monitors/printers
  • Deploy, support, and troubleshoot print services, IT hardware, Microsoft Operating Systems, and audio-visual services

Skills & Experience

  • Previous experience working within a similar 1st/2nd line technical support role desirable
  • Knowledge of standard tools such as Active Directory, Azure and further Office 365 applications beneficial
  • Solid understanding of networking infrastructure beneficial
  • Excellent and professional customer service skills, with an excellent communication and listening skills
  • Previous experience within MSP environment desired but not essential
  • Full UK driving licence essential

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday-Friday

Salary: c£30,000 per annum D.O.E

Location: Ilkeston, Derbyshire

Job Type: Permanent, Full Time

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.